Managed IT & AMC · UAE since 2004
Your whole IT operation, run for a fixed monthly fee.
Missan 365 takes the entire job off your desk — a senior helpdesk to a clear SLA, onsite support, proactive monitoring and patching, asset management and monthly reporting — delivered on the same enterprise platforms the biggest providers use.
What's included
Everything an internal IT department does — without the headcount.
One accountable team covers the day-to-day and the long-term: the helpdesk your people call, the monitoring they never see, and the reporting your leadership relies on.
SLA-backed helpdesk
A senior service desk your team can reach by phone, email or portal — every request logged, prioritised and tracked to an agreed service level in our enterprise service-management platform.
Onsite support
When a problem needs hands on the hardware, an engineer comes to you. Remote-first for speed, onsite whenever the job genuinely needs it.
Senior escalation
Hard problems reach experienced engineers, not a longer queue. Architecture, networking and security expertise stand behind every ticket.
Asset management
Every device, licence and warranty recorded and kept current in our service-management platform — so renewals, refresh cycles and audits are never a scramble.
Monitoring & patching
Continuous monitoring and automated patching on our enterprise RMM platform — faults and missing updates are caught and fixed before your people feel them.
Monthly reporting
A clear monthly report on tickets, response performance, patch status and backups — leadership always knows exactly what is being done.
Cybersecurity and backup are part of the same operation — managed cybersecurity and managed backup & DR →
How it works
A proven way to take IT off your plate — for good.
Every engagement follows the Missan 365 Method: four stages that move you from an unmanaged environment to a monitored, secured, continuously improving operation — with no gap in support along the way.
Assess
A free, structured review of support, security, backup and Microsoft 365 — a clear picture of where you stand and what to fix first.
Stabilise
A documented 30-day onboarding: inventory, patch, harden, secure backups and switch on monitoring — no gaps while responsibility changes hands.
Operate
SLA helpdesk, 24/7 monitoring, patching, managed backups and security — delivered to agreed service levels with monthly reporting.
Improve
Quarterly business reviews, a forward IT roadmap and licensing optimisation — your technology gets stronger every quarter, not just maintained.
Our service levels
Response targets
When you raise a request, an engineer will respond within these targets. Your request is prioritised by its business impact.
First response within*
4 business hours
Your business is stopped: a server, network, internet or email is down for everyone
First response within*
8 business hours
A key system is badly affected or many users are impacted, with no workaround
First response within*
1 business day
One user or one system is affected, or a workaround exists
First response within*
5 business days
General requests, changes, questions and planned work
*Targets are for our first response and are measured in business hours: Monday to Friday 08:30–17:00 and Saturday 08:30–14:00 UAE time (GST, UTC+4), excluding UAE public holidays. They run from when your request is logged with our service desk. The response and resolution times that apply to you are set out in your service agreement.
Half of the support requests clients emailed or raised through our portal in the last six months got a first response within 30 business minutes.
Every request is logged in our enterprise service-management platform, backed by senior escalation and continuous monitoring & RMM →
Who it's for
Built for UAE organisations that depend on IT working.
If a few hours of downtime costs you real money — in lost sales, idle staff or missed deadlines — managed IT is the difference between an inconvenience and a crisis.
Growing SMEs without an IT team
You have outgrown ad-hoc support but cannot justify a full internal department. We become your IT function — for less than a single senior hire.
Multi-site groups
Offices, branches and outlets that need one consistent standard of support, security and reporting across every location.
Regulated & finance-driven sectors
Organisations that have to evidence security, backup and access control — with the documentation and audit trail to prove it.
Stretched internal IT
An in-house team that needs the helpdesk, monitoring, patching and out-of-hours cover handled, so they can focus on the projects that move the business.
Why managed IT wins
A whole team and enterprise tooling — for the cost of staying reactive.
The two most common alternatives both leave you exposed. Here is how a managed operation compares.
Versus break-fix support
Break-fix waits for something to fail, then bills you to repair it — every outage is a fresh invoice and an unknown wait. Managed IT prevents the failure: continuous monitoring, proactive patching and a fixed monthly fee mean downtime is what you stop seeing, not invoices.
Versus a single in-house hire
One internal engineer is a single point of failure — on leave, off sick, and stretched across everything from passwords to firewalls. Missan 365 gives you a whole team, enterprise tooling, security and senior escalation for a comparable cost, with no recruitment, cover or training to manage.
Run on enterprise platforms most UAE providers never touch.
Tickets, assets and SLAs in one enterprise service-management platform. Monitoring, patching and remote support on enterprise RMM. Layered security with Microsoft Defender and our Sangfor Gold practice. You never see these consoles — they are simply why nothing gets missed.
See the full technology stackQuestions UAE leaders ask
Managed IT services, explained plainly.
What is included in a managed IT services contract?
A complete IT operation for a fixed monthly fee: an SLA-backed helpdesk, onsite support when needed, senior escalation, asset and licence management, proactive monitoring and automated patching on enterprise RMM, managed backup, and a monthly report. Cybersecurity, backup and Microsoft 365 management can be folded into the same agreement.
What is the difference between managed IT services and an AMC?
A traditional AMC (annual maintenance contract) usually covers reactive break-fix and scheduled visits. Missan 365 managed IT is proactive and outcome-led — we monitor, patch and secure continuously, work to defined response targets, and report every month. You get the predictability of an AMC with the prevention of a modern managed service.
What are your standard support response times?
When you raise a request, an engineer will respond within a first-response target set by its business impact: 4 business hours for P1 Critical (your business is stopped), 8 business hours for P2 High, 1 business day for P3 Medium and 5 business days for P4 Low. Targets are measured in business hours — Monday to Friday 08:30–17:00 and Saturday 08:30–14:00 UAE time, excluding UAE public holidays — from when your request is logged with our service desk. The response and resolution times that apply to you are set out in your service agreement.
Do you provide onsite support or only remote?
Both. We are remote-first because most issues are resolved faster that way, but when a problem genuinely needs hands on the hardware — a failed device, a network change, a new setup — an engineer attends onsite. Onsite visits are part of the service for our Professional and Enterprise plans.
How do we move our IT to Missan 365?
Through the Missan 365 Method: a free assessment of your current support, security and backup, then a documented 30-day onboarding that inventories, patches, hardens and brings your environment under monitoring — with no gap in support while responsibility transfers from your previous arrangement to us.
Is managed IT cheaper than hiring an in-house IT person?
For most UAE SMEs, yes — and you get far more. A managed service replaces a single hire with a whole team, enterprise PSA and RMM tooling, layered security and senior escalation, with no recruitment, leave cover, sick cover or training overhead. Pricing is scoped to your team size, sites and systems, and quoted clearly.
Ready to scope it? Get a quote or compare plans →
Move your IT onto an accountable service level agreement.
Tell us your team size, locations and current setup. We will scope the right managed-services plan and send a clear quote — no obligation, no pressure.