Managed IT & AMC · UAE since 2004
Your whole IT operation, run for a fixed monthly fee.
Missan 365 takes the entire job off your desk — a senior helpdesk to a clear SLA, onsite support, proactive monitoring and patching, asset management and monthly reporting — delivered on the same enterprise platforms the biggest providers use.
What's included
Everything an internal IT department does — without the headcount.
One accountable team covers the day-to-day and the long-term: the helpdesk your people call, the monitoring they never see, and the reporting your leadership relies on.
SLA-backed helpdesk
A senior service desk your team can reach by phone, email or portal — every request logged, prioritised and tracked to an agreed service level in our enterprise service-management platform.
Onsite support
When a problem needs hands on the hardware, an engineer comes to you. Remote-first for speed, onsite whenever the job genuinely needs it.
Senior escalation
Hard problems reach experienced engineers, not a longer queue. Architecture, networking and security expertise stand behind every ticket.
Asset management
Every device, licence and warranty recorded and kept current in our service-management platform — so renewals, refresh cycles and audits are never a scramble.
Monitoring & patching
Continuous monitoring and automated patching on our enterprise RMM platform — faults and missing updates are caught and fixed before your people feel them.
Monthly reporting
A clear monthly report on tickets, response performance, patch status and backups — leadership always knows exactly what is being done.
Cybersecurity and backup are part of the same operation — managed cybersecurity and managed backup & DR →
How it works
A proven way to take IT off your plate — for good.
Every engagement follows the Missan 365 Method: four stages that move you from an unmanaged environment to a monitored, secured, continuously improving operation — with no gap in support along the way.
Assess
A free, structured review of support, security, backup and Microsoft 365 — a clear picture of where you stand and what to fix first.
Stabilise
A documented 30-day onboarding: inventory, patch, harden, secure backups and switch on monitoring — no gaps while responsibility changes hands.
Operate
SLA helpdesk, 24/7 monitoring, patching, managed backups and security — delivered to agreed service levels with monthly reporting.
Improve
Quarterly business reviews, a forward IT roadmap and licensing optimisation — your technology gets stronger every quarter, not just maintained.
Our standard service levels
Response targets you can hold us to.
Every request is logged in our enterprise service-management platform and prioritised against these standard service levels. The exact targets are confirmed in your contract and matched to how your organisation works.
< 4 hours
target response
A core system is down or a whole site is unable to work. Highest priority — senior resources engaged immediately.
< 8 hours
target response
A significant fault affecting a team or a key function, with no safe workaround. Prioritised ahead of routine work.
< 24 hours
target response
A single user or a non-critical issue with a workaround available. Scheduled and resolved within the working day.
< 48 hours
target response
A request, query or minor change with no operational impact. Planned and handled in an orderly queue.
Targets confirmed per contract. Backed by senior escalation and continuous monitoring & RMM →
Who it's for
Built for UAE organisations that depend on IT working.
If a few hours of downtime costs you real money — in lost sales, idle staff or missed deadlines — managed IT is the difference between an inconvenience and a crisis.
Growing SMEs without an IT team
You have outgrown ad-hoc support but cannot justify a full internal department. We become your IT function — for less than a single senior hire.
Multi-site groups
Offices, branches and outlets that need one consistent standard of support, security and reporting across every location.
Regulated & finance-driven sectors
Organisations that have to evidence security, backup and access control — with the documentation and audit trail to prove it.
Stretched internal IT
An in-house team that needs the helpdesk, monitoring, patching and out-of-hours cover handled, so they can focus on the projects that move the business.
Why managed IT wins
A whole team and enterprise tooling — for the cost of staying reactive.
The two most common alternatives both leave you exposed. Here is how a managed operation compares.
Versus break-fix support
Break-fix waits for something to fail, then bills you to repair it — every outage is a fresh invoice and an unknown wait. Managed IT prevents the failure: continuous monitoring, proactive patching and a fixed monthly fee mean downtime is what you stop seeing, not invoices.
Versus a single in-house hire
One internal engineer is a single point of failure — on leave, off sick, and stretched across everything from passwords to firewalls. Missan 365 gives you a whole team, enterprise tooling, security and senior escalation for a comparable cost, with no recruitment, cover or training to manage.
Run on enterprise platforms most UAE providers never touch.
Tickets, assets and SLAs in one enterprise service-management platform. Monitoring, patching and remote support on enterprise RMM. Layered security with Microsoft Defender and our Sangfor Gold practice. You never see these consoles — they are simply why nothing gets missed.
See the full technology stackQuestions UAE leaders ask
Managed IT services, explained plainly.
What is included in a managed IT services contract?
A complete IT operation for a fixed monthly fee: an SLA-backed helpdesk, onsite support when needed, senior escalation, asset and licence management, proactive monitoring and automated patching on enterprise RMM, managed backup, and a monthly report. Cybersecurity, backup and Microsoft 365 management can be folded into the same agreement.
What is the difference between managed IT services and an AMC?
A traditional AMC (annual maintenance contract) usually covers reactive break-fix and scheduled visits. Missan 365 managed IT is proactive and outcome-led — we monitor, patch and secure continuously, work to defined response targets, and report every month. You get the predictability of an AMC with the prevention of a modern managed service.
What are your standard support response times?
Our standard service levels target a response within 4 hours for critical (P1) issues, 8 hours for high (P2), 24 hours for medium (P3) and 48 hours for low (P4) priority. These are confirmed in your service agreement and matched to your operational needs.
Do you provide onsite support or only remote?
Both. We are remote-first because most issues are resolved faster that way, but when a problem genuinely needs hands on the hardware — a failed device, a network change, a new setup — an engineer attends onsite. Onsite visits are part of the service for our Professional and Enterprise plans.
How do we move our IT to Missan 365?
Through the Missan 365 Method: a free assessment of your current support, security and backup, then a documented 30-day onboarding that inventories, patches, hardens and brings your environment under monitoring — with no gap in support while responsibility transfers from your previous arrangement to us.
Is managed IT cheaper than hiring an in-house IT person?
For most UAE SMEs, yes — and you get far more. A managed service replaces a single hire with a whole team, enterprise PSA and RMM tooling, layered security and senior escalation, with no recruitment, leave cover, sick cover or training overhead. Pricing is scoped to your team size, sites and systems, and quoted clearly.
Ready to scope it? Get a quote or compare plans →
Move your IT onto an accountable service level agreement.
Tell us your team size, locations and current setup. We will scope the right managed-services plan and send a clear quote — no obligation, no pressure.