Why Missan 365 · UAE since 2004 · a Missan Global company
The managed-services arm of a 22+ year UAE technology group.
Missan 365 is the dedicated MSP brand of Missan Global — the same team, certifications and client base that have run UAE IT since 2004, now focused on one thing: running your IT as an accountable, always-on service. Experience is the difference, and experience is what we sell.
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years in the UAE
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clients served since 2004
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projects delivered since 2004
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countries with Missan teams
A Missan Global company
Since 2004- Part of Missan Global A 22+ year UAE technology group
- Head office Sharjah
- Teams in 3 countries UAE · India · Uzbekistan
- Microsoft Solutions Partner AI Business Solutions · 2026
- Partner status Microsoft CSP · Sangfor Gold
The depth of a long-established group, focused into one accountable managed service.
Organisations that work with the Missan group
- ILLUMIN8 FZE
- Spatial Composite Solutions
- IMS (Industrial Material Supply FZCO)
- Indemnity Insurance Brokers
- Dicetek
- Al Borj
- Millennium Fashions
- Emirates Industrial City
- GEA Middle East
- APT Global Marine Services
- EMIC
- Sharjah Investment & Development Authority (Shurooq)
Who we are
A specialist brand, built on a long track record.
Missan 365 is the managed services provider of Missan Global — a UAE technology group operating since 2004. Where the group has delivered IT across hardware, infrastructure, software and projects for over two decades, Missan 365 takes that experience and applies it to one discipline: running your IT as a continuous, SLA-backed service.
That heritage matters. We are not a start-up learning the UAE market, and we are not a reseller passing you to someone else. We are the operational arm of an established group, with the certifications, the client base and the people to be accountable for systems your business cannot afford to lose.
The "365" is deliberate: always-on, every day of the year. It is the promise that monitoring, security and support do not clock off — and the standard we hold the whole service to.
Time on the job
Over two decades running UAE IT through every kind of incident, audit and migration. Experience is not a slogan here — it is the reason the hard problems are routine for us.
Depth across sectors
We support organisations in healthcare, government, finance, real estate, construction and multi-entity groups — so the controls and habits one sector demands strengthen the service for all of them.
Scar tissue you benefit from
With 10,000+ projects delivered since 2004 and 5,000+ clients served since 2004, our team has already seen the failure mode you are worried about — and built the runbook that prevents it.
What we stand for
The values that decide how we run your IT.
A managed service is only as good as the principles behind it. These are not posters on a wall — they are the rules we make day-to-day decisions by.
Accountability
One service level agreement, one team, one point of ownership. When something is ours to run, the outcome is ours to answer for — no finger-pointing, no gaps between vendors.
Prevention over repair
We would rather stop the incident than bill for the fix. Monitoring, patching, security and backup run continuously, so problems are caught before your people ever feel them.
Transparency
Every month you get a clear report; every quarter, a business review. Leadership always knows what was done, what it cost to run and what comes next — in plain language.
Security as standard
Cybersecurity, identity and tested backups are part of the service from day one — never sold to you after an incident. Protection is the baseline, not an upgrade.
Relationships that last
We are measured by how long clients stay, not how many we sign. Many clients have been with us for more than a decade, because the service keeps earning its place.
Operational discipline
We run on the same class of enterprise platforms as the world’s largest providers, and we hold ourselves to documented process — because consistency is what reliability is made of.
Why experience matters in an MSP
The years are not a number. They are the reason nothing surprises us.
Anyone can buy the tools. What you cannot buy quickly is over two decades of having already handled the failure, the audit and the migration — calmly, and at the second attempt only when the first taught us how.
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years operating in the UAE, since 2004
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clients served since 2004
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projects delivered since 2004
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years — many client relationships
Many clients have been with us for more than a decade — the clearest signal there is. People do not renew with a provider that lets them down; they renew with the one that keeps quietly earning it. That is the bar we hold.
Recognised, not self-declared
Awards that confirm what clients already know.
Independent recognition matters because it is not us saying we are good — it is the market and our peers confirming it.
Best Enterprise IT Solution Provider of the Year 2025
Reseller Middle East — Partner Excellence. Industry recognition for the standard of enterprise IT delivery — independent confirmation of what our clients already experience.
Innovative Tech Solutions Provider of the Year — UAE
World Business Outlook Awards 2025 — independent recognition of our technology delivery for UAE organisations.
Outstanding Leadership in IT & Cloud Services — UAE
World Business Outlook Awards 2025 — independent recognition of our IT and cloud services in the UAE.
CEO Business Maestro 2025 — Abu Amir, founder
A personal award to our founder, Abu Amir, for the leadership behind a technology business that organisations across the UAE trust to run operations that cannot stop.
The partnerships behind the service
Accreditations most UAE providers cannot match.
Partner status is earned through certified people and proven delivery — not bought. These are the credentials that let us run enterprise-grade IT for you.
Microsoft
Solutions Partner for AI Business Solutions
A 2026 designation in the Microsoft AI Cloud Partner Program — and Missan is one of the first Microsoft partners globally to hold it. Copilot readiness, AI adoption and the Microsoft 365 foundations underneath them are run by a partner Microsoft has verified.
Read the announcementMicrosoft
Cloud Solution Provider
Licensing, identity, Defender and governance managed directly as a Microsoft CSP — your Microsoft cloud run by an accredited partner, not a reseller.
Sangfor
Gold Partner
A Gold-level security practice — next-generation firewall, endpoint and network defence delivered by certified engineers, not box-shifters.
windream
Exclusive Middle East partner
The exclusive windream partner for the Middle East — compliance-grade document and records management most providers cannot offer at all.
3CX
Partner
Enterprise unified communications, call queues and an AI receptionist — so customer calls are answered, routed and never lost.
See how each platform works for you on the technology stack →
Where we are
Local accountability, regional capacity.
A Sharjah head office keeps ownership close to UAE clients; teams in the UAE, India and Uzbekistan give the operation the depth to never be a single point of failure.
Sharjah
Head office
Office 1503, 15th Floor, Lake Corniche Street, Al Majaz, Sharjah, UAE, P.O. Box 21017 — our operational base and senior escalation centre.
UAE
Team
Engineers for onsite support, client meetings and projects, covering Dubai, Abu Dhabi and every emirate.
India
Team
Engineering and service-desk capacity that extends our reach and keeps the operation moving.
Uzbekistan
Team
A team supporting the group’s wider work across markets.
The Missan 365 Method
Experience, turned into a repeatable system.
22+ years of running UAE IT, distilled into four stages every client moves through — the system behind the service. Many clients have been with us for more than a decade.
Assess
A free, structured review of support, security, backup and Microsoft 365 — a clear picture of where you stand and what to fix first.
Stabilise
A documented 30-day onboarding: inventory, patch, harden, secure backups and switch on monitoring — no gaps while responsibility changes hands.
Operate
SLA helpdesk, 24/7 monitoring, patching, managed backups and security — delivered to agreed service levels with monthly reporting.
Improve
Quarterly business reviews, a forward IT roadmap and licensing optimisation — your technology gets stronger every quarter, not just maintained.
Questions UAE leaders ask
Why Missan 365, in plain terms.
Who is Missan 365?
Missan 365 is the managed services provider of the Missan Global technology group, serving UAE organisations since 2004. We run IT as an ongoing, SLA-driven service — monitoring, securing, patching, backing up and supporting your systems — on enterprise PSA and RMM platforms.
How is Missan 365 related to Missan Global?
Missan 365 is a Missan Global company — the dedicated managed-services arm of a UAE technology group with 22+ years in the market. The MSP brand carries the group’s experience, certifications and client base into a focused, accountable service.
Why does experience matter in a managed services provider?
Because IT fails in ways you cannot predict, and the value of an MSP is how calmly and quickly it handles what you did not see coming. With 5,000+ clients served since 2004 and 10,000+ projects delivered since 2004, the failure modes that worry you are ones we have already met and built process around.
What certifications and partnerships does Missan 365 hold?
We are a Microsoft Solutions Partner for AI Business Solutions (2026 — one of the first Microsoft partners globally), a Microsoft Cloud Solution Provider, a Sangfor Gold Partner, the exclusive windream partner for the Middle East and a 3CX partner. Our 2025 awards are Best Enterprise IT Solution Provider of the Year (Reseller Middle East — Partner Excellence), and Innovative Tech Solutions Provider of the Year — UAE and Outstanding Leadership in IT & Cloud Services — UAE (both World Business Outlook Awards). Our founder, Abu Amir, was also named CEO Business Maestro 2025.
Where is Missan 365 based?
Our head office is in Sharjah, and we have teams in 3 countries: the UAE, India and Uzbekistan — so UAE organisations get local accountability backed by regional capacity.
See the proof in full on clients & results → or compare the managed-services plans →
Move your IT onto an accountable service level agreement.
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