Small business IT · 10 to 50 users
IT support for businesses with 10 to 50 users: one fixed monthly fee, everything written down.
Too big for a friend who is good with computers, too small for a full IT department. Missan 365 gives companies of 10 to 50 people one helpdesk, onsite visits when needed, Microsoft 365 administration, security and tested backup, with a named account manager and a monthly report. 5,000+ clients served since 2004.
Who it's for
Growing companies with no IT department, or one person doing it on the side.
- An office manager or finance lead who has become the IT person by accident.
- Companies paying per call-out and getting a different engineer, and a different bill, every time.
- Free-zone and mainland firms growing past a single office, with a warehouse, a branch or remote staff.
- Businesses that need answers for a client security questionnaire, an audit or cyber insurance.
What's included
What the package includes.
The same core at every size; the plan grows with your users, sites and systems.
- One helpdesk for everyone
- Staff call, email or chat one service desk, with written response targets and a named account manager.
- Onsite visits when needed
- An engineer comes to the office when it cannot be fixed remotely, and for planned work like new starters or moves.
- Microsoft 365 looked after
- Users, licences, mailboxes, Teams and SharePoint, plus joiners and leavers set up and closed down properly.
- Security on every device
- Microsoft Defender, MFA, patching and firewall management, so one clicked link does not stop the business.
- Backup that is tested
- Email, files and servers backed up off-site with FortGrid, and restores tested on a schedule.
- Planning and purchasing
- A monthly report, a simple hardware refresh plan and quotes for laptops, printers and licences when you need them.
By size
What changes between 10 and 50 users.
Around 10 users
Usually remote helpdesk, monitoring, backup and Microsoft 365, with visits booked when needed. Often the Essential plan.
20 to 30 users
Security matters more and there is often a small server or NAS. Regular onsite visits and a quarterly review. Often Professional.
40 to 50 users
Several sites or a warehouse, a line-of-business system to protect, and a need for planning. Professional or Enterprise.
How we start
Free assessment, fixed quote, then about 30 days to onboard.
- 01
Free assessment
We visit, list users, devices, systems and suppliers, and note what is working and what is not.
- 02
Fixed monthly quote
One fee for your users and devices with what is included written down. Any one-off fixes are priced separately so you can choose.
- 03
Staged onboarding
About 30 days: admin access moved into your company’s name, monitoring installed, backups tested. Your current provider or setup stays in place until ours is working.
- 04
Run and review
Your staff use our helpdesk, you get a monthly report, and we review the service with you each quarter.
Nothing your staff rely on is switched off until the new setup is working. See the Missan 365 Method.
Client work
Teams we look after.
Dicetek · UAE and India
Firewalls, secure VPN, rebuilt ERP and server backups with an offline backup and restore cycle, Microsoft 365 and everyday helpdesk across two countries. Read the case study
ILLUMIN8 · SAIF Zone
Microsoft 365, firewall and warehouse network, VPN, cloud backup and weekly site visits under one managed service contract, as the company grew. Read the case study
5,000+ clients served since 2004. Many clients have been with us for more than a decade.
Questions
What owners ask before choosing an IT support package.
What does an IT support package for 10 to 50 users include?
Helpdesk for all staff, monitoring and patching of every laptop and server, Microsoft 365 administration, security tools, tested backup, onsite visits when needed and a monthly report. What is included is written into the quote, so you know exactly what the monthly fee covers.
How much does it cost?
There is no list price, because two companies with 25 users can need very different support. The fee depends on users, devices, servers, sites and business systems. After a free assessment you get a fixed monthly quote in writing.
Do we need an IT person as well?
Usually not at this size. Most companies of 10 to 50 people use us as their IT department. If you already have an IT person, we can work alongside them instead; see co-managed IT.
What hours are covered?
Support runs Monday to Friday 08:30–17:00 and Saturday 08:30–14:00 UAE time. Out-of-hours work for agreed changes can be written into the service agreement.
What happens as we grow?
New users are added to the same agreement, and the plan can move up when you add a site, a server or compliance needs. Nothing has to be re-tendered.
Are we locked in?
No. Admin access stays in your company’s name and everything we set up is documented, so you can change provider or bring IT in-house. Many clients have been with us for more than a decade because it works, not because of the contract.
Do you support offices outside the UAE?
Yes, remotely. We have teams in 3 countries and support users in the GCC and further afield. Onsite visits are within the UAE.
Want to talk it through? Get a quote for your team, read how managed IT is priced or compare plans.
Tell us about your team and we will quote a fixed monthly fee.
Number of users and offices, any servers or business systems, and who looks after IT today. We reply within one business day.