Managed services provider · UAE since 2004 · a Missan Global company
Your IT, run as a service. Monitored, secured, supported — 365.
Missan 365 takes the whole job off your desk: a senior helpdesk to a clear SLA, proactive monitoring and patching, managed security and backup, and Microsoft 365 kept properly run — for one predictable monthly fee, on the same enterprise platforms the biggest providers use.
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years in the UAE
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clients served
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projects delivered
365
days monitored
Operations status
All systems monitored- Endpoints monitored Live
- Threats blocked & watched Active
- Backups verified Tested
- Patches up to date Current
- Helpdesk to SLA On call
Illustrative — the dashboard your team never has to watch, because we do.
Not break-fix. A managed operation.
Stop paying to fix what should never have broken.
Most UAE businesses still call someone after IT fails. Missan 365 runs IT as a continuous, accountable service — so problems are prevented, security is built in, and leadership can finally see what is happening.
Proactive, not reactive
We watch your systems continuously and act before problems reach your people. Break-fix waits for the call; managed services prevents it.
Security built in
Cybersecurity, backup, identity and patching are part of the service from day one — never an upsell after an incident.
Visible and accountable
One service level agreement, one monthly report, one quarterly review. Leadership always knows what is being done and what comes next.
What we manage for you
Five managed services. One accountable team.
Take one, or take the whole operation. Each is delivered to a service level agreement and reported every month.
Managed IT & AMC
SLA-backed helpdesk, onsite support, senior escalation, monitoring and monthly reporting — your whole IT operation, run for a fixed monthly fee.
Managed cybersecurity
Endpoint, email, firewall and identity protection with Microsoft Defender and our Sangfor Gold practice — threats watched and stopped, not noticed later.
Managed backup & DR
FortGrid backup with tested restores, ransomware-hardened copies and Microsoft 365 backup — so a bad day is an inconvenience, not a catastrophe.
Managed Microsoft 365
Licensing, identity, Defender, governance and device management — your Microsoft cloud kept secure, optimised and properly run as a Microsoft CSP.
Monitoring & RMM
Proactive monitoring, automated patching and remote support on enterprise RMM — issues caught and fixed before your team feels them.
Not sure what you need?
Start with a free assessment — we will scope the right plan and send a clear quote.
Get a quoteThe Missan 365 Method
A proven way to take IT off your plate — for good.
Twenty-two years of running UAE IT, distilled into four stages. This is the system behind the service — and the reason clients stay with us for over a decade.
Assess
A free, structured review of support, security, backup and Microsoft 365 — a clear picture of where you stand and what to fix first.
Stabilise
A documented 30-day onboarding: inventory, patch, harden, secure backups and switch on monitoring — no gaps while responsibility changes hands.
Operate
SLA helpdesk, 24/7 monitoring, patching, managed backups and security — delivered to agreed service levels with monthly reporting.
Improve
Quarterly business reviews, a forward IT roadmap and licensing optimisation — your technology gets stronger every quarter, not just maintained.
The systems behind the service
Enterprise tooling most UAE providers never run.
You never see these consoles — but they are why nothing gets missed. The same class of platforms that run the world's biggest IT operations, run yours.
Enterprise PSA
Service management
Every ticket, asset, SLA and approval tracked in one enterprise service-management platform — nothing falls through the cracks.
Enterprise RMM
Remote monitoring
Agents on every endpoint monitor health, push patches and enable secure remote support around the clock.
Microsoft Defender + Sangfor
Security stack
Layered endpoint, email and network defence — Microsoft Defender plus our Sangfor Gold practice.
FortGrid
Backup & disaster recovery
Monitored, ransomware-hardened backup with tested restores and Microsoft 365 protection.
3CX
Unified communications
Enterprise calling, queues and an AI receptionist — so no customer call is ever missed.
windream
Document management (ECM)
Compliance-grade document control — and we are the exclusive windream partner for the Middle East.
Plus Microsoft 365 (CSP) and a structured service desk — see the full technology stack →
Managed-services plans
Three ways to be looked after. Scoped to you, quoted clearly.
Every plan is delivered to a service level agreement. Pricing is scoped to your team size, sites and systems — so you pay for what you actually need.
Core cover
Essential
SLA helpdesk, remote monitoring, patching and managed backup for smaller teams that need reliable, accountable IT.
- Remote helpdesk to SLA
- Monitoring & patching
- Managed backup
- Monthly reporting
Most chosen
Professional
The full managed operation — proactive security, onsite support and Microsoft 365 management for growing organisations.
- Everything in Essential
- Managed cybersecurity
- Onsite support visits
- Microsoft 365 management
- Quarterly business reviews
Multi-site & regulated
Enterprise
Built for multi-site groups and compliance-driven sectors — senior escalation, DR, document control and roadmap governance.
- Everything in Professional
- Disaster recovery & DR testing
- windream document control
- Senior escalation & vCIO
- Compliance & audit support
Proof, not promises
An award-winning team, accountable for the outcome.
Missan 365 is the managed-services arm of Missan Global — 22+ years in the UAE, recognised, certified, and backed by a group serving thousands of organisations.
5,000+ clients served since 2004 · 10,000+ projects delivered · offices in Sharjah, Dubai, Chennai and Tashkent · see clients & results →
Questions UAE leaders ask
Managed services, explained plainly.
What is a managed services provider (MSP)?
An MSP runs your IT as an ongoing service for a predictable monthly fee — proactively monitoring, securing, patching, backing up and supporting your systems to agreed service levels, instead of charging per fix when something breaks.
How is Missan 365 different from break-fix IT support?
Break-fix waits for something to fail, then bills you to repair it. Missan 365 prevents failures: we monitor continuously, patch and secure proactively, and report monthly — so downtime, not invoices, is what you stop seeing.
What are your support response times?
Our standard service levels target a response within 4 hours for critical (P1) issues, 8 hours for high, 24 hours for medium and 48 hours for low priority. Exact targets are confirmed in your service agreement.
How do we move our IT to Missan 365?
Through the Missan 365 Method: a free assessment, then a structured 30-day onboarding that documents, patches, hardens and brings your environment under monitoring — with no gap in support while responsibility transfers.
Who is Missan 365?
Missan 365 is the managed services provider of the Missan Global technology group, serving UAE organisations since 2004. We are a Microsoft Cloud Solution Provider, Sangfor Gold Partner and the exclusive windream partner for the Middle East.
Move your IT onto an accountable service level agreement.
Tell us your team size, locations and current setup. We will scope the right managed-services plan and send a clear quote — no obligation, no pressure.